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Nigel, Customer Service Expert, $10.00/hour
- $27K/year all-included based on 50 hours/week
- Has over 10 years of experience in providing customer support for US clients;
- Worked with accounts in the medical, insurance, finance, and utility industries;
- Handled inbound and outbound calls, chats, emails, retention, and follow-ups;
- Supported clients w/ billing inquiries, disputes, refunds, & payment collections;
- Managed existing accounts, answered general inquiries & complex complaints;
- Reviewed benefits, checked eligibility & claims (UnitedHealthcare & Medicare);
- Performed pre-procedure questionnaires to update the patient’s medical chart;
- Scheduled appointments, maintained patient’s medical record & prescriptions;
- Toolkit: Salesforce, & RingCentral, Microsoft Office apps, and Google Sheets;
- Is used to remote work, has a home office set-up, and can start immediately.
Sayd, Bilingual Assistant, $10.50/hour
- $27K/year all-included based on 50 hours/week
- Has over 5 years of experience in administrative and customer service roles;
- Supported C-level executives including CEOs’ and CFOs’ of the company;
- Worked w/ various companies: Verizon, Growth Institute, Sound Campaign;
- Handled inbound and outbound calls, appointment setting, chats, and email;
- Managed clients’ emails & calendars, & transcribed meetings using Otter AI;
- Drafted & sent business correspondence & marketing emails, updated blogs;
- Organized meetings via Zoom, invited attendees, and took meeting minutes;
- Assisted clients w/ inquiries incl. account management and technical support;
- Handled travel arrangements, booked hotels, flights, restaurant reservations;
- Oversaw market research projects and delegated tasks using Asana & Trello;
- Managed clients’ social media accounts incl. Facebook, Instagram, YouTube;
- Created and posted content, banners, edited photos & videos using Canva;
- Toolkit: HubSpot, Salesforce, WordPress, Wistia, Google Suite, and MS Office;
- Holds a Bachelor’s degree in International Relations and can start immediately.
Jane, Construction Admin Assistant, $10.50/hour
- $27K/year all-included based on 50 hours/week
- Has over 6 years of experience working in the construction industry;
- Is a licensed civil engineer and collaborated with international clients;
- Worked on construction & structural plans to owners & client’s side;
- Analyzed architectural plans and blueprints and provided feedbacks;
- Presented progress reports to the managing director based in AUS;
- Prepared cost estimates, bids, pre & post-construction requirements;
- Maintained good relationship with vendors & international suppliers;
- Conducted market research, calculated the labor and material costs;
- Ensured complete adherence to the building codes and regulations;
- Collaborated with building engineers, foremen, as well as contractors;
- Used various tools such as STAAD. Pro, SketchUp, MS Office apps;
- Is well-versed in AutoCAD, has a home-office, & can start next week;
Marielle, Cyber Security Specialist, $11.00/hour
- $22K/year all-included based on 40 hours/week
- Has 5+ years of experience in providing admin and customer support for US clients;
- Worked as a cyber security analyst for a well-known bank: JP Morgan Chase & Co.;
- Handled both inbound and outbound calls, chats, calendar and email management;
- Managed sales and marketing including drafting of business proposals & contracts;
- Protected banking information and participated in defending against cyber threats;
- Evaluated cybersecurity requirements and investigated reports of any system errors;
- Identified system performance issues, implemented changes to address vulnerability;
- Was responsible for retrieving and analyzing data in relation to fraud investigations;
- Assisted commercial/residential clients regarding their smart home security services;
- Handled technical support for various home security devices incl. security cameras;
- Managed automations and integrations, and organized and maintained digital files;
- Conducted discovery meetings, generated new leads, and nurtured existing clients;
- Handled training sessions for new hires & team members on cybersecurity practices;
- Managed and delegated tasks, monitored progress and checked deliverables daily;
- Handled business communications on social media platforms such as LI, FB, & IG;
- Utilized tools incl. Monday. com, Sales Navigator, Apollo. io, SalesQL, and MS Office;
- Holds a degree in Electronics Communications Engineering and can start immediately.
Brandon, Sketchup 3D Designer, $10.00/hour
- $26K/year all-included based on 50 hours/week
- Has 2+ years of experience in 3D architectural designing for int’l clients;
- Worked for various companies based in the US, UAE, and New Zealand;
- Created and rendered 3D models and layouts using SketchUp, Lumion;
- Prepared detailed illustrations for construction plans such as blueprints;
- Planned multiple concepts: commercial buildings & studio apartments;
- Developed additional projects incl. villas, playground, & a dental clinic;
- Designed floorings, furniture, & cabinetry shop plans for interior fit-out;
- Collaborated w/ architects & engineers to produce appealing designs;
- Communicated w/ clients to understand needs & incorporate feedback;
- Conducted research to stay up-to-date with the latest designs & trends;
- Is proficient in using AutoCAD, V-Ray, Revit, and Adobe Creative Cloud;
- Holds a BSc degree in Architecture and is available to start immediately.
Honey, Logistics Specialist, $8.50/hour
- $22K/year all-included based on 50 hours/week
- Has 7 years of experience in providing customer & admin support for US clients;
- Worked for retail companies: Fabletics, JustFab, Shoedazzle, & Savage X Fenty;
- Also worked for AwesomeOS, Comcast, Vivid Racing, and GoGoGrandparents;
- Sold products from apparel, shoes, accessories, auto parts, & telecom services;
- Managed a Shopify store (Ibiza, Wawa, Hmbrg), monitored inventories & stocks;
- Used Zoho Inventory in creating packing slips and generating barcode and UPC;
- Placed and monitored orders, tracked packages, and resolved billing concerns;
- Processed returns and exchange w/ customer, manufacturer, vendor, suppliers;
- Handled both inbound and outbound, cold calling, live chats, and email support;
- Received and reviewed return requests and issued return instructions and labels;
- Coordinated with warehouse staff to ensure orders/returns are properly labeled;
- Toolkit: MS Office, Odoo, Help Scout, Re:amaze, ClickUp, Gorgias, and Zendesk;
- Is available to start immediately, has a home office ready, is used to remote work.