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Reg, Customer Service Expert, $9.00/hour
- $23K/year all-included based on 50 hours/week
- Has 12 years of experience in providing customer support for international clients;
- Worked for well-known American brands incl. T-Mobile, AT&T, Expedia, and Google;
- Managed inbound and outbound calls, technician dispatch, and appointment setting;
- Handled live chats (30 chats per hour) and emails (60 emails per day) simultaneously;
- Managed billing & product inquiries, troubleshooting & IT support for travel agencies;
- Was responsible for processing payments and refunds, and handling billing disputes;
- Assisted customers with travel itineraries, and made car, flight, and hotel reservations;
- Also has experience in coaching call centre teams and managing staff performance;
- Toolkit: Salesforce, Atlas, Samson, SAP, KnowledgeNow, and Microsoft Office apps;
- Is used to working remotely, happy to work on weekends, and can start immediately.
Jerlie, Customer Service Expert, $8.50/hour
- $22K/year all-included based on 50 hours/week
- Has a total of 4 years of experience in admin and customer service roles;
- Worked for American companies including AT&T, DIRECTV, & Monoprice;
- Managed inbound and outbound calls, dispatch, live chats, and emails;
- Handled billing inquiries, order processing, sales, basic troubleshooting;
- Has experience with cold calling, appointment setting, client prospecting;
- Can graphic design, and edit photos and videos using Canva and Filmora;
- Is used to a busy call centre, holds a BA degree in Mass Communication;
- Toolkit: Mojo, HubSpot, ClickUp, Pipedrive, RingCentral, and Hype Drive;
- Addtl toolkit: Asana, Monday. com, MS Office (Word, Excel, PowerPoint);
- Available to start in two weeks, is happy to work on weekends if needed.
Mark, Customer Service Expert, $8.50/hour
- $22K/year all-included based on 50 hours/week
- Has 8 yrs of experience in providing customer support for international clients;
- Companies worked for incl. Citibankf, Telstra, Virgin Media, and HelloConnect;
- Managed inbound and outbound calls, escalations, live chats, email support;
- Handled advanced troubleshooting (internet and phone) & technician dispatch;
- Has experience in upselling, cold calling, leads follow-ups, and outbound sales;
- Managed account updates, order tracking, billing disputes, payments, refunds;
- Was promoted as a subject matter expert; tools used incl. Siebel & MS Office;
- Holds a BSc degree in Information Technology, and is used to remote set-up;
- Is available to start immediately and is happy to work on weekends if needed.
Irish, Customer Service Expert, $8.50/hour
- $22K/year all-included based on 50 hours/week
- Has 9 years of experience in providing customer support for clients in the US;
- Worked for Caesars Entertainment, Delta Airlines, and WorldRemit Services;
- Handled inbound and outbound calls, cold calling, chats, and email support;
- Managed dispatch, checked customers location & scheduled technician visit;
- Assisted customers with billing concerns including compensation and refund;
- Reviewed customers’ transactions, identified, escalated suspicious activities;
- Responded to customer inquiries via email & comments on social media (FB);
- Booked and canceled flights, managed hotel, restaurant, event reservations;
- Toolkit: Workiz, MS Office apps, Trello, Notion, Slack, Ring Central, Salesforce;
- Is available to start immediately and is happy to work on weekends if needed.
Miguel, Customer Support Expert, $8.50/hour
- $22K/year all-included based on 50 hours/week
- Has 3+ years of experience in providing customer support for US clients;
- Worked for T-Mobile, was in charge of answering inquiries & complaints;
- Handled inbound and outbound calls, client emails, as well as live chats;
- Also worked in real estate, was responsible for scheduling appointments;
- Processed maintenance requests for plumbers, electricians, landscapers;
- Upsold client’s services, sent payment requests, and contract renewals;
- Organized online meetings for both clients and weekly team meetings;
- Also worked as a personal assistant and booked restaurant reservations;
- Toolkit: Samson, Atlas, Live Engage, Thrive, MS Office apps, & G Suite;
- Is used to remote work, happy to work weekends, can start immediately.
Phil, Customer Service Expert, $8.50/hour
- $22K/year all-included based on 50 hours/week
- Has been providing customer support for US clients for five years;
- Worked for well-known companies including HP, Telus, and Apple;
- Handled inbound and outbound calls, chats, emails, & follow-ups;
- Answered general & billing inquiries, resolved complex complaints;
- Assisted clients w/ troubleshooting, dispatched technicians on-site;
- Placed orders, processed replacements, & upsold client’s services;
- Was promoted as a subject matter expert and coached new hires;
- Toolkit used: MS Office apps, Salesforce, TeamViewer, and Avaya;
- He is available to start immediately & happy to work on weekends.